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Feedback centre

Compliments & suggestions

We love hearing when we do something well or ways we could serve you better.

If you have a suggestion for how we could improve or want to compliment a specific staff member or team, let us know! We'd be happy to forward your feedback to the relevant department.

Send a compliment or suggestion

Complaints

A complaint has to do with the conduct of APRA AMCOS or that of our staff. We'll do our best to resolve your complaint quickly and to your satisfaction. At the end of the year a third-party Code Reviewer determines whether we were in breach of the Code of Conduct for Collection Societies.

See complaints procedure